Have you seen The AccuRate Trainer (TAT)? If not then click here for a demonstration. To purchase The AccuRate Trainer, you should go to the Hearne Scientic Software website www.hearne.com.au.

If you have purchased The AccuRate Trainer as a stand alone product, support for the Trainer is available at the Basic Maintenance level for 12 months from date of purchase. If you have subscribed to the Premium Maintenance Plan, then you are entitled to all upgrades and new releases of The AccuRate Trainer in your current membership period ( The AccuRate Trainer is a dynamic product that will grow and change as the AccuRate software adjusts to the new house energy rating environments).

If you have only registered and have not subscribed to a Maintenance Plan, then you may access the FAQ data file which will be posted shortly as technical upgrades and fixes are resolved. You can submit questions about the software, and an answer will be placed in the FAQ section of the website. There is no one-to-one Q&A support provided at this level of membership.

When you register, we are able to keep you informed about the availability of upgrades and improvements. If you choose not to register, then you will not hear from us and so will miss out on changes and upgrades. Register today before you forget; there is no charge to register ( and please also refer to our privacy policy, regarding your details that you will provide when you register).

If you have a Maintenance Plan, you will receive a newsletter that will be produced on a regular basis with information about upgrades, fixes and the like. The newsletter will have two levels of access:

If you have subscribed to the Basic (Standard) Maintenance Plan, you will receive information on new technical materials and fixes associated with the operation of the software as well as new rules, adjustments and data tables. It will not contain training material upgrades. You can access support by requesting help by email only.

If you have subscribed to the Premium Maintenance Support Level, your newsletter will contain a section on Tips ‘n’ Tools for modelling unusual or new dwellings, as well as ideas for short cuts and work arounds in the software. Where appropriate, this section will be illustrated with drawings and diagrams to assist the user. You will receive an upgraded version of The AccuRate Trainer from time to time (but not less than annually). This upgrade will have expanded training modules to cover current progress with energy rating. As a Premium Maintenance Plan member, your request will receive priority attention and we will respond quickly by phone or email, whichever is the more efficient to address the problem.

Your feedback is always welcome to help us make the website more useful to members and users in general.