Welcome to the official support website for AccuRate, the software package developed by the CSIRO for the energy rating of dwellings in Australia.

This website is primarily intended to provide HelpDesk support and training for AccuRate, at various levels as described below. The site is private and is accessible to those who have appropriate membership, as explained below.

To access any of the HelpDesk information about the AccuRate software, you must first register and secure a password. The registration of users allows us to monitor the website usage and provide security to authorised members. There is no charge to register.

The AccuRate software, The AccuRate Trainer and AccuRate Support can be purchased through the official distributors: Hearne Scientific (www.hearne.com.au).

The AccuRate Help Desk membership is available at two levels:

Basic (Standard) Maintenance
or
Premium Maintenance

Details of the various levels of support are described on the Hearne Scientific website at www.hearne.com.au